Some frequently asked questions that might help.
We work with over 2000 different travel brands, allowing us access to holidays and deals that you wouldn’t be able to find on any other booking site online. You are also not limited in the type of holiday you can book with us, as our Travel Consultants can arrange any trip, by any means of travel, to any destination in the world.
ABTA stands for the Association of British Travel Agents and ATOL for the Air Travel Organisers’ License. When you book your holiday with an ABTA or ATOL member such as us, this gives you complete protection should anything go wrong on your holiday or with your booking. For more information on ABTA, check out https://www.abta.com/.
No. You only pay for your holiday, everything else is part of the service.
Yes. You can book a holiday online through our booking engine system. You can also make secure payments online by visiting the ‘My Booking’ section of the website.
You will be required to pay a deposit upon booking, and if you do not choose to pay the full balance right away, you will be required to pay by the due date given on your booking confirmation. You can make this payment at any time by going to ‘My Booking’ or by contacting your Travel Consultant. Failure to make the full payment by the due date could result in your booking being cancelled by your airline or tour operator, and you will be subject to any cancellation fees set out in their terms and conditions.
We accept all major debit and credit cards, including American Express.
If you have already obtained a quote from our website but wish to discuss this with someone, then you can contact our sales team directly using the number at the top of the screen. Please have your HAY reference number to hand to speed up your enquiry.
If you are unable to reach your Travel Consultant, you can contact our Customer Support Team on 0800 530 0621 for any general enquiries. Our offices are open Monday to Saturday from 09:00-17:00. Out of hours support is also available Monday to Saturday from 19:00-22:00. Please have your booking reference to hand so we can deal with your enquiry as quickly as possible.
We would always advise making sure you have cover for your holiday. We offer travel insurance and your Travel Consultant can advise you on a policy that’s right for you.
API stands for Advanced Passenger Information and is normally required by your airline before you travel. You may have already provided your API at the time of booking, but if not, this can be done via the airline’s website. If you are unsure, please speak to your Travel Consultant who will be able to advise you.
It is your responsibility to ensure you have all the relevant documents with you when you travel. These include a valid passport, the appropriate visa (where required), travel insurance and any other health documents such as your EHIC card. If you are unsure which documents you need, you can speak to your Travel Consultant or visit the Gov website for more information.
Most tickets these days are assigned electronically and are called an ‘e-ticket’. If your airline offers this service, you will be sent your tickets via email no later than 14 days before departure. Should you wish to receive paper tickets, please speak to your Travel Consultant to arrange this.
You can usually book as far 12-18 months ahead, but availability can vary daily.
All the accommodation offered on our site is chosen by our experienced staff and based on customer popularity and TripAdvisor ratings.
Name changes are subject to the terms and conditions of your tour operator or airline and usually incur an amendment fee. For further information on this, please contact your Travel Consultant who can assist you with this.
All requests to cancel a booking must be made in writing by the lead passenger to your Travel Consultant. Please be aware that you will be subject to any cancellation fees stated in your airline or tour operator’s terms and conditions. If you require a cancellation invoice for insurance purposes, please speak to your Travel Consultant directly.
Our wedding gift list is a platform which allows you to invite guests to contribute money directly to your honeymoon. If you are interested in this service, please speak to your Travel Consultant.